Accounting, Tax & Compliance
UK-based accounting and compliance firm
Automating document processing, client matching, and compliance workflows
A human-governed AI workflow that turns daily scanned document batches and email intake into securely classified, reviewed, filed, and communicated client work.
Separate approval queues for document splits and CRM client matching.
Daily scanned batches and email-based document intake.
OneDrive storage, CRM assignment, and client email notification.
The challenge
Every document needed a chain of manual decisions.
Daily scanned batches contained multiple notices and compliance documents that first had to be separated manually.
The back-office team then classified documents, checked extracted information, identified the relevant client, and filed the document in the right systems.
Every document also required accurate CRM assignment and client communication, creating repeated manual handoffs and avoidable risk.
The system
A complete workflow, with human control where it matters.
Scanned daily batch or email intake
Document separation
Split review — approve or reject
AI classification and information extraction
Data verification and client matching
CRM review — approve or reject
Secure OneDrive storage and CRM assignment
Automated client email notification
What we built
Automation designed for accountable delivery.
- Automated intake from scanned batches and email, followed by document separation and AI-powered classification.
- Information extraction and validation using Azure Document Intelligence and Python-based automation.
- A split-review queue where reviewers can approve or reject proposed document boundaries before the workflow continues.
- Client matching against the CRM, supported by a dedicated CRM-review queue for human approval or rejection of the suggested match.
- Secure OneDrive storage, CRM assignment, and automated client email notification after approval.
Business value
Less manual handling. More consistent operations.
- Reduced repetitive manual work across the back-office workflow.
- More consistent document classification, organisation, and client assignment.
- Faster routing and client communication without removing human review from important decisions.
- A structured, secure process that is easier to trace and manage.
This was not simply an OCR project. It transformed a manual back-office workflow into an AI-powered, human-governed document operations system.
Technology